EBTCO - Colocation Services


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Services

	Design
	E-Security
	Networking
	Multimedia
	E-Commerce
	Development
	Domain Services
	Advanced Hosting
	Clustered Services
	Proffesional Training
	Marketing & Promotions
	Proffesional Translation

Service Options

Non-Managed Services:

We monitor your server and immediately alert you of any problems through our non-managed services. If ever such an event happens, you have the option of handling the problem yourself or utilizing our technical engineering staff. We charge a fee for any problems corrected by our engineers.

Colocated Services

  Server Options

  Pricing

  Support Level

	Normal EBTCO.com business hours (Mon. - Fri. 8:00 a.m. to 5:30 p.m. except the holidays) will be billed to customer at the rate of SR 350.00 per hour with a one (1/2) hour minimum.
	Off-hour support shall be billed at a rate of SR 500.00 per hour with a two (2) hour minimum (off hours include those outside of normal business hours).
	Dispatch Labor Charges only apply if a customer makes a request and authorizes dispatch of EBTCO.com personnel to perform work on their behalf. EBTCO.com reserves the right to accept or reject any such requests. EBTCO.com dispatch of personnel to work on a customer’s equipment is also on the premise that a customer furnishes instruction of consent to EBTCO.com prior to commencement of any work.

Managed Services:

EBTCO Managed Services allows you, the customer, to concentrate on your business while EBTCO.com keeps your server up and running appropriately.

Examples Include:

Immediate response and solution to any problem with server.
Hardware system configurations.
Operating system configurations.
GUI management – add/edit/delete users.
Database Management.
eMail Configurations.

	Basic Managed Services - SR 500 Our Basic package allows up to one hour of Managed Services per month.
	Standard Managed Services - SR 600 Our Standard package allows up to two hours of Managed Services per month.
	Premiere Managed Services - SR 1,000 Our Premiere package allows up to four hours of Managed Services per month.